WhatsConnect Features

WhatsConnect is a CRM designed to boost customer service for small or large businesses

Clients Management

Client Database: Centralize all customer information in one place with details such as contact information, purchase history, and preferences.

Advanced Segmentation: Create customer segments based on specific criteria (age, purchase history, visit frequency) for more targeted campaigns.
Conversation History: Track all interactions with customers for efficient management and personalized service.

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Booking an Appointment

Appointment Scheduling: Add appointments for your clients directly in Connect, with automatic reminders sent via WhatsApp.
Automatic Reminders: Send appointment reminders to reduce no-shows and improve punctuality.

Product Notifications and Alerts

Renewal Reminders: Notify customers when their products are nearing expiration (e.g., contact lenses) and suggest renewals.
New Product Alerts: Inform customers about new products or promotions available in-store.
Payment Reminders: Send automatic reminders for pending payments or upcoming invoices.

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Sending Automated Messages

Promotional Campaigns: Create and send personalized promotional campaigns directly through WhatsApp.
Multimedia Messages: Add images, videos, and documents for more engaging campaigns.
Personalized Messages: Use placeholders to personalize messages with the customer’s name, appointment date, or other relevant information.

Analysis and Reports

Report on Sent and Read Messages: View how many messages were sent, how many were read, and the response rate.
Campaign Performance: Analyze message campaigns to understand which ones have the greatest impact (click rate, response rate, etc.).
Loyalty Report: Identify regular customers and those who need follow-up to improve their engagement.

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Integration with WhatsApp Business API.

Secure Communication: Connect is directly integrated with the WhatsApp Business API to ensure secure and reliable communication.
Compliance with WhatsApp Policies: All messages comply with WhatsApp policies, ensuring compliance and avoiding account blockages.
Multilingual Support: Allows sending messages in different languages to meet customer needs.

How it works

Create your Meta Business account

Customize your messages

Prepare message templates for your campaigns, appointment reminders, promotions, and more.

Add your customer contacts

Easily import your customer list or generate new leads using Connect’s tools.

Launch your campaigns

Send your personalized messages via WhatsApp in just a few clicks and track the results in real-time.